Richard Williams

Operational Resilience Analyst - £50,000-£55,000We are seeking an experienced and proactive Senior Business Resilience Analyst to join our team immediately. This role is essential in ensuring the robustness of our operational and business continuity frameworks across the organization. You will play a pivotal role in identifying, measuring, mitigating, and managing resilience risks, while supporting the development, implementation, and maintenance of business continuity plans. If you have experience in business resilience, continuity planning, or risk management, and are ready to make an immediate impact, we want to hear from you.Key Responsibilities:Business Resilience Framework:Support the implementation and continuous improvement of the organization’s business resilience strategy.Ensure regulatory compliance and assist with the delivery of the business continuity and operational resilience framework.Incident & Crisis Management:Provide support in major incident or crisis management situations.Assist with the delivery of training and exercises to ensure readiness.Data Analysis & Reporting:Support the transformation of data analysis and reporting for business continuity and resilience activities.Produce relevant Management Information (MI) and reports to inform senior decision-making.Stakeholder Engagement:Work closely with teams across Technology, Supplier Management, and Operations to ensure resilience mapping and risk management.Risk Management:Help manage risks related to business resilience and ensure that the necessary risk mitigation measures are in place.Training & Awareness:Assist with the coordination of awareness and training programs to enhance understanding of operational resilience.Reporting:Contribute to regular updates and reports for senior leadership on resilience risks, challenges, and compliance.What We’re Looking For:Proven experience in business continuity, resilience planning, or risk management within a regulated environment.Strong analytical skills with the ability to interpret complex data and produce insightful reports.Excellent communication skills, with the ability to engage effectively with stakeholders at all levels.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio).Familiarity with ISO22301 or regulatory requirements related to operational resilience is a plus.Experience in financial services is advantageous but not essential.Ability to start immediately or on short notice.

Incident Resolution Manager - Wealth Management - £75,000A leading UK wealth management firm is seeking a highly skilled and experienced Incident Resolution Lead to join their team. This firm is known for its strong client service, investment performance, and commitment to sustainability. With a strong local presence across the UK, the company is focused on providing high-quality financial planning advice and multi-asset investment services to both private clients and intermediaries.As a forward-thinking organization, the firm is setting ambitious sustainability goals, including achieving Net Zero by 2030. They are also committed to responsible investment, offering dedicated services for clients with values-based objectives.This company values diversity, ambition, and collaboration. They are offering a flexible and inclusive work environment where employees are required to be in the office three days a week, with the flexibility to work from home on the other two days.Role Overview:The Incident Resolution Lead will play a crucial role in ensuring disruptions to business operations within the front office are efficiently identified, documented, and resolved. This role will involve root cause analysis, the implementation of preventative measures, and ensuring optimal outcomes for both clients and internal stakeholders.Key Responsibilities:Incident Monitoring & Response:Respond to and manage incidents within the front office, ensuring timely and effective resolution of disruptions.Collaboration & Stakeholder Communication:Work closely with internal teams and stakeholders to manage and resolve incidents, providing regular updates and escalating when necessary.Incident Management Best Practices:Follow and enforce incident management procedures, ensuring compliance with internal policies and external standards.Root Cause Analysis & Process Improvement:Conduct post-incident reviews to identify root causes, implementing corrective actions to prevent future incidents.Ensure that incident resolutions meet service level agreements (SLAs) and quality standards.Documentation & Reporting:Ensure all incidents are properly documented, with actions taken and lessons learned clearly outlined.Produce performance reports to track metrics and trends, and present these findings to senior management.Training & Process Enhancement:Provide training to internal teams on incident management processes and tools.Identify opportunities to improve processes and implement best practices across the business.Skills & Experience:Experience:Proven experience in incident management or a similar risk-related role, ideally within the wealth or asset management sector.Industry Knowledge:Strong understanding of investment products, including ISAs, Offshore Bonds, personal pensions, and various asset types (e.g., equities, funds, investment trusts).Risk Management Tools:Familiarity with risk management tools such as RiskSmart, aCCelerate, Metricstream, or Archer.Problem-Solving & Analytical Skills:Ability to conduct thorough root cause analysis and implement effective risk mitigation strategies.Communication:Strong verbal and written communication skills to convey complex information effectively to stakeholders.Leadership Under Pressure:Ability to lead and motivate teams during high-pressure situations, ensuring effective incident resolution.Organizational Skills:Exceptional organizational and multi-tasking skills, with the ability to prioritize and manage multiple incidents.

Incident Resolution Manager - Wealth Management - £75,000A leading UK wealth management firm is seeking a highly skilled and experienced Incident Resolution Lead to join their team. This firm is known for its strong client service, investment performance, and commitment to sustainability. With a strong local presence across the UK, the company is focused on providing high-quality financial planning advice and multi-asset investment services to both private clients and intermediaries.As a forward-thinking organization, the firm is setting ambitious sustainability goals, including achieving Net Zero by 2030. They are also committed to responsible investment, offering dedicated services for clients with values-based objectives.This company values diversity, ambition, and collaboration. They are offering a flexible and inclusive work environment where employees are required to be in the office three days a week, with the flexibility to work from home on the other two days.Role Overview:The Incident Resolution Lead will play a crucial role in ensuring disruptions to business operations within the front office are efficiently identified, documented, and resolved. This role will involve root cause analysis, the implementation of preventative measures, and ensuring optimal outcomes for both clients and internal stakeholders.Key Responsibilities:Incident Monitoring & Response:Respond to and manage incidents within the front office, ensuring timely and effective resolution of disruptions.Collaboration & Stakeholder Communication:Work closely with internal teams and stakeholders to manage and resolve incidents, providing regular updates and escalating when necessary.Incident Management Best Practices:Follow and enforce incident management procedures, ensuring compliance with internal policies and external standards.Root Cause Analysis & Process Improvement:Conduct post-incident reviews to identify root causes, implementing corrective actions to prevent future incidents.Ensure that incident resolutions meet service level agreements (SLAs) and quality standards.Documentation & Reporting:Ensure all incidents are properly documented, with actions taken and lessons learned clearly outlined.Produce performance reports to track metrics and trends, and present these findings to senior management.Training & Process Enhancement:Provide training to internal teams on incident management processes and tools.Identify opportunities to improve processes and implement best practices across the business.Skills & Experience:Experience:Proven experience in incident management or a similar risk-related role, ideally within the wealth or asset management sector.Industry Knowledge:Strong understanding of investment products, including ISAs, Offshore Bonds, personal pensions, and various asset types (e.g., equities, funds, investment trusts).Risk Management Tools:Familiarity with risk management tools such as RiskSmart, aCCelerate, Metricstream, or Archer.Problem-Solving & Analytical Skills:Ability to conduct thorough root cause analysis and implement effective risk mitigation strategies.Communication:Strong verbal and written communication skills to convey complex information effectively to stakeholders.Leadership Under Pressure:Ability to lead and motivate teams during high-pressure situations, ensuring effective incident resolution.Organizational Skills:Exceptional organizational and multi-tasking skills, with the ability to prioritize and manage multiple incidents.

Risk Business Manager - £65,000-£70,000My client are looking to bring in a new risk business manager to support the business with first line risk measures. This is a newly created role within a Bank who have just been through a significant enhancement of the risk function, so its a great time to join!The Risk Support Partner shall develop and maintain a strong understanding of the Group, acting as a Risk Generalist within the First Line Risk (first line of defence).  The Risk Support Partner shall collaborate with Risk Owners and Risk Champions across the Group to support identification, root cause analysis and developing corrective action plans.  The Risk Support Partner will report to the Director of First Line Risk (to ensure independence to risk owners) but will be a member of the Senior Leadership Team(s) for the Business Line/Function in which they are aligned to ensure consistent advice. The Risk Support Partner will further act as a point of contact for the second line team and their duties shall include, but are not limited to:Risk Documentation•        Support consistency of risk identification for the business line/function in line with the rest of the Group.•        Support consistent ratings of risks against the risk matrix and risk appetite for the business line/function in line with the rest of the Group.•        Support consistent identification of risk events, ensuring root cause understood and documented, and any necessary corrective action plans.•        Manage the business line/function’s control testing plan.Provide expertise•        Define risks and controls against risk categories together with the business line/function•        Advise business line/function Senior Management on compliance with risk policies.•        Advise business line/function Senior Management of risks associated with certain decisions.•        Coordinate advice and activities from first line risk specialisms.•        Advise on transformation projects to ensure that any changes are reviewed to ensure that already defined risks within the business are not widened and ensure mitigating controls are designed as part of the project.Governance•        Provide risk expertise in all business line/function governance meetings.•        Coordinates relevant Management Information to enabled the business line/function to appropriately manage their risks.  STAKEHOLDERS AND WORKING RELATIONSHIPS Primary Internal Stakeholders & Relationships:·       First Line Risk Team: Complaints, Quality Assurance, Financial Crime, Operational Resilience, Third Party Risk.·       Second Line Risk Team: Enterprise Risk Team, Compliance, MLRO.·       Business line/Function: Senior Leadership, Executive, Junior Staff of relevant business line/function (Savings, Specialist Mortgages, Wholesale Finance, Development Finance, Technology, Finance or HR)    PROFESSIONAL EXPERIENCE AND ATTRIBUTES  Qualifications/Experience·       Demonstratable experience operating as a risk generalist with diverse experience in multiple risk areas.   ·       Strong understanding of banking operations, particularly in specialist lending, savings, IT and/or finance.·       Strong knowledge of FCA and PRA regulatory frameworks and requirements.·       Proven experience successfully operating and delivering within a busy, fast-paced environment, managing multiple priorities.Competencies & Attributes ·       Excellent facilitation, presentation and communication skills - both verbal and written - with experience of adapting style and approach to the audience and the message to be delivered.·       Strong stakeholder management skills with ability to challenge and influence to remediate control gaps and issues.·       Ability to collaborate effectively, persuade others and obtain management “buy-in” for constructive change. KEY BEHAVIOURS·       Collaborative – to act as coordinator to multiple teams,  ·       Commercially minded – able to balance risks against commercial benefits,·       Has integrity – focuses on doing the right thing for HTB and their customers,·       Motivated by challenge – enthusiastic to make a difference.